Refund Policy

Last updated: August 15, 2024

Thank you for shopping at Social Ekspress.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator .

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Social Ekspress.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Social Ekspress, accessible from https://ekspress.link
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund Eligibility

1. Time Frame: You have 7 days from the date of service commenced to request a refund.
2. Conditions: To be eligible for a refund, your item must prove that the results you receive from the service is not fullfilled as promised after 7 days the service started.

Non-Refundable Items

Certain types of services and products are exempt from being returned:

• Digital products that have been downloaded or accessed.
• Services that have been fully completed.

Refund Process

1. Request a Refund: To initiate a refund, please contact our customer support team at [email protected] with your order number and reason for the refund.
2. Approval: Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.
3. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: https://ekspress.link/refund-policy